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djh22
Recognised Expert
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Message 31 of 48

Re: BT Wifi & Fon

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Could a Mod please provide me with an update on this,it's been 2 weeks since I reported that the problem had still not been fixed and a new incident was raised.BAsically I still do not have the option to opt in or out of BT Wifi on my BT.com account screen.

 

Cheers,

Del

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Moderator
Moderator
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Message 32 of 48

Re: BT Wifi & Fon

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Hi @djh22

 

Thanks for posting back!

 

I can see that @NeilO is dealing with this for you.  He has been in touch with the BT.com team who are currently investigating and as soon as he hears word back he'll give you a shout.

 

Cheers,

 

Robbie

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djh22
Recognised Expert
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Message 33 of 48

Re: BT Wifi & Fon

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OK, many thanks Robbie.

 

Del.

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Moderator
Moderator
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Message 34 of 48

Re: BT Wifi & Fon

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@djh22 I tried calling there but missed you. The BT.com team believe this is sorted, can you check if the wifi opt in option is back and let me know?

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djh22
Recognised Expert
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Message 35 of 48

Re: BT Wifi & Fon

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Hi Neil, sorry I missed your call today, I've checked my account and regret to inform that the Wifi opt in button is still missing, please see screenshot.

 

Cheers,

Derek.BT Wifi 19_06.jpg

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Moderator
Moderator
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Message 36 of 48

Re: BT Wifi & Fon

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@djh22 I'm sorry about this, I'll get back on to them now. 

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djh22
Recognised Expert
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Message 37 of 48

Re: BT Wifi & Fon

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Ok Neil, many thanksl for your help,as I said in our last telecon,I'm not that fussed about it for myself as I probably will not want BT Wifi/fon actually enabled, but more to the point the web interface is not working as it should and could effect other users at some stage.Btw my contract ends in December, Smiley Wink Smiley Very Happy

Spoiler
 

Best,

Derek.

 

 

 

 

 

 

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Moderator
Moderator
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Message 38 of 48

Re: BT Wifi & Fon

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@djh22 Hi Derek, bt.com faults got back to me there asking for you to check if the opt in button is now showing?

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djh22
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Message 39 of 48

Re: BT Wifi & Fon

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Hi Neil , nope still the same I'm afraid, screen shot attached.

 

Derek H.

 

BT.jpg

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Moderator
Moderator
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Message 40 of 48

Re: BT Wifi & Fon

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Thanks Derek, I've let them know and forwarded over your screen shot.

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