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xlawllipop
Beginner
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Message 1 of 4

BT Wifi cant opt out

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Hi there,

I woke up this morning with my router name being reset to the default name (now fixed), and that the BT-Wifi status is now active (according to the technical log). 

I've opted out of bt wi-fi about a year ago already. Called support and they said they helped me re opt-in and opt out.

Not quite convinced on that so would appreciate if anyone could help!

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imjolly
Distinguished Sage
Distinguished Sage
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Message 2 of 4

Re: BT Wifi cant opt out

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If you factory reset the hub then you automatically opt back in to BTWIFI   You just need to go back and opt out again.  It can take a few weeks before your hub will show you have opted out. Just need to wait



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xlawllipop
Beginner
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Message 3 of 4

Re: BT Wifi cant opt out

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I see, thank you for your reply. I've opted out (by re-opting in and out myself) according to (http://bt.custhelp.com/app/answers/detail/a_id/12958/~/how-do-i-opt-out-of-bt-wi-fi%3F)

Is there another opt-out process in the gateway (192.168.1.254) itself? 

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imjolly
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Message 4 of 4

Re: BT Wifi cant opt out

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No. What you have already done should be enough. Just need to wait and as I said can take up to 4 weeks



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