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TomJ
Beginner
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Message 1 of 4

BT Wifi not active on Smart Hub

I've been a BT customer for about a month, I have a few issues

 

For one, I can't log into the BT Wifi/FON status page that allows you to view status or opt in/out. If I sign in with my Outlook email address, which is my BT ID, it says that the username is invalid and I should enter my BTInternet.com email address, so I created one of those on my account and it still hasn't let me log in.

 

Two, my BT Hub doesn't product a BT Wifi/FON network as it's supposed to do. BT Care have opted me out/in and nothing seems to be getting it working.

 

Anyone have any idea?

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3 REPLIES 3
Moderator
Moderator
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Message 2 of 4

Re: BT Wifi not active on Smart Hub

Hi TomJ,

 

I'll be able to take a look at this for you. Please can you send me in your details using the "Contact The Mods" link found in my profile?

 

Thanks

 

PaddyB

Community ModeratorPaddyB
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TomJ
Beginner
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Message 3 of 4

Re: BT Wifi not active on Smart Hub

Thanks but I can't see a Contact Mod thing on your profile?

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Moderator
Moderator
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Message 4 of 4

Re: BT Wifi not active on Smart Hub

Hi @TomJ,

 

I'm sorry if it isn't available on @PaddyB's profile. I've made it available to you under mine:

 

ContactTheMods.png

Thanks

 

DanielS

Community ModeratorDannyS
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