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paulmarkj
Contributor
957 Views
Message 1 of 4

BT cloud help not working

OK, so three questions - rather basic, I expect, but I just can't find out how to do them:

 

1) (as a starter!) where do I post messages related to btcloud? I posted here because it is the closest, but I can't find a board that is appropriate

2) when I click help on the the btcloud main page, I get a message saying: 404, Sorry, we couldn't connect you. How can I get to the help page?

3) when I login to btcloud on the web, I sometimes get a login page  at https://btcloud.bt.com/web/test/login which does not work. It won't accept my real password (whereas https://btcloud.bt.com/web/ accept the very same password)

4 ----AND THIS IS THE BIGGY--- I can work around the problems, but should a I really trust all my files a product that has such basic problems? 

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3 REPLIES 3
smc78
Contributor
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Message 2 of 4

Re: BT cloud help not working

Seems to be a few issues recently

I had been commenting on my issues on this thread https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/BT-CLOUD-not-updating/td-p/2000689 and issues are ongoing

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markthom
Contributor
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Message 3 of 4

Re: BT cloud help not working

hope this helps a little, firstly this is where I have always posted my BT Cloud queries so I think you are in the right place.

on your point 2, I have never used the Help link but yes I too get this error message - BT this needs fixing

on point 3, if you search google for "BT Cloud login" you do see 2 results, one is for the test page you mention & the other via the bt.com main portal, I too cannot login to the test page using the same account - so id just ignore this link, not is most likely for testing only - just a guess.

I am using the BT Cloud app on my MacOS laptop & also iPhone, so any help I can offer just shout out, I am not a site moderator though.

Mark.

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philmcleod
Aspiring Contributor
584 Views
Message 4 of 4

Re: BT cloud help not working

Here we are nearly 7 months later and the Help link still does not work.

Can a moderator pressurise BT to get it fixed please

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