Welcome to the Community and thanks for your post! I have moved your post to start your own thread discussion.
I'm sorry that you're having problems using Parental Controls. The Community aren't going to be able to help with this so you can get in touch with us and we'll give you a hand from here. Please bear with us as we are extremely busy at the moment and we will get to you as soon as we possibly can.
I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages