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Sheffwolf
Aspiring Contributor
439 Views
Message 1 of 18

BT parental controls cannot be switched on - says unavailable

Long running issue with bt over my parental controls. They cannot be switched on, instead of the switch, all it states is ’unavailable’. It took them 3 months to fix it before. Now it’s happened again and I’m dreading the constant battle over the phone to get it fixed. Googled it and it appears others have had the same problem. Got teenagers in the house so it’s just not acceptable.
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17 REPLIES 17
Moderator
Moderator
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Message 2 of 18

Re: BT parental controls cannot be switched on - says unavailable

Hi @Sheffwolf sorry you are not able to get the Parental Controls activated.

Please send us over your details by clicking on my profile and selecting the contact the mods option. We will be happy to get this fixed for you.

Cheers
John

Community ModeratorJohnC
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Moderator
Moderator
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Message 3 of 18

Re: BT parental controls cannot be switched on - says unavailable

Hi @Sheffwolf I called there but missed you, please can you try setting up your parental controls via the manage extras section in MyBT and post back to let me know if they are working? 

Community ModeratorNeilO
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Sheffwolf
Aspiring Contributor
402 Views
Message 4 of 18

Re: BT parental controls cannot be switched on - says unavailable

Hi - they are switched on but they are not blocking the adult content.
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Moderator
Moderator
396 Views
Message 5 of 18

Re: BT parental controls cannot be switched on - says unavailable

Hi @Sheffwolf,

Sorry that it's still not working.

We have got back on to the support team to explain this and we'll get back in touch with you.

Cheers,

Robbie

Community ModeratorRobbieMac
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Moderator
Moderator
387 Views
Message 6 of 18

Re: BT parental controls cannot be switched on - says unavailable

@Sheffwolf I'm really sorry that hasn't worked. I'm escalating the fault with the team who can fix these types of issues to try and push them to resolve this asap. As soon as they update me I will get back in touch with you. 

Community ModeratorNeilO
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Sheffwolf
Aspiring Contributor
358 Views
Message 7 of 18

Re: BT parental controls cannot be switched on - says unavailable

My parental controls are still not blocking adult content despite being switched on. I’ve heard nothing for days. Can someone please check my fault is open and get back to me.
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Moderator
Moderator
349 Views
Message 8 of 18

Re: BT parental controls cannot be switched on - says unavailable

Hi @Sheffwolf,

I am sorry that they are still not working correctly for you. @NeilO has been getting this investigated for you. He was in touch with the team on Saturday chasing it for you. He's waiting on their reply. He has scheduled to pick this up again tomorrow when he's in office. He will be in touch.

Thanks

DanielS

Community ModeratorDannyS
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Moderator
Moderator
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Message 9 of 18

Re: BT parental controls cannot be switched on - says unavailable

@Sheffwolf I'm really sorry this is taking longer than we would like to fix, please be assured that I haven't forgotten about you. I've chased this again today as soon as I have any updates from the team who fix these types of faults I will be back in touch with you.

Community ModeratorNeilO
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Sheffwolf
Aspiring Contributor
324 Views
Message 10 of 18

Re: BT parental controls cannot be switched on - says unavailable

Parental controls are showing switched on but STILL not blocking any adult content.

To be without parental controls for so long without a fix is totally unacceptable. I’ve got teenagers at home.

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