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Moderator
Moderator
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Message 11 of 18

Re: BT parental controls cannot be switched on - says unavailable

@Sheffwolf I'm so sorry about this, I'll be in touch shortly.

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Moderator
Moderator
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Message 12 of 18

Re: BT parental controls cannot be switched on - says unavailable

@Sheffwolf I called there but missed you, I'll be getting back on to the parental controls specialists now. You currently have the controls set to light so not all content will be blocked can you try changing the filter to moderate to see if that makes a difference?

 

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Sheffwolf
Aspiring Contributor
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Message 13 of 18

Re: BT parental controls cannot be switched on - says unavailable

Tried that. Not blocking anything 😩
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Moderator
Moderator
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Message 14 of 18

Re: BT parental controls cannot be switched on - says unavailable

@Sheffwolf thanks for confirming that, I'm getting back in touch with the parental controls specialists seeking further assistance with this fault. 

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Moderator
Moderator
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Message 15 of 18

Re: BT parental controls cannot be switched on - says unavailable

@Sheffwolf I see my colleague was chatting to you on Friday evening did they manage to get this sorted?

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Sheffwolf
Aspiring Contributor
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Message 16 of 18

Re: BT parental controls cannot be switched on - says unavailable

Still not working.
My account has been riddled with faults from the very start and no-one seems able to fix it.
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Moderator
Moderator
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Message 17 of 18

Re: BT parental controls cannot be switched on - says unavailable

@Sheffwolf Thanks for replying, I'll chase this up for you now.

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Moderator
Moderator
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Message 18 of 18

Re: BT parental controls cannot be switched on - says unavailable

Hi @Sheffwolf I've been trying to reach you to make sure that everything is now sorted and ask if it's ok to close your complaint as resolved? I'd greatly appreciate it if you could get back to me and let me know.

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