BT parental controls not working

[sylviali323]

Our bt parental control has never worked since we moved home (fine at old address). Tried everything, phoned bt customer services, tried all sorts so-called solutions, been a year, NOTHING worked. Horrified just now finding out in browsing history my 7 year old googled inappropriate words and **bleep** images were shown.  Searched the forum, it seems I need a moderator to help, please someone helps!

[StuartH]

Hi @sylviali323 

Welcome to the community I can help with this.

I've sent you a private message asking for some more information so we can investigate.

Thanks

Stuart

[JohnC2]

Hi @sylviali323, I've tried to get in touch without success. I've sent you a Private Message please can you check it and reply back to me.

thanks

John

[sylviali323]

Sorry, new to the forum and I forgot to check it lately. I have just replied your pm. Ta..