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MalcolmDavies
Beginner
1,180 Views
Message 1 of 5

BT parental controls unavailable

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Having looked at the many posts about this it would appear I need a moderators help.  As with many others my parental controls became unavailable just after trying to set them up.  Tried webchat and two calls to broadband faults.  The first call I was told to do a factory reset on the hub, leave it overnight and try again.  No joy so second call, advisor decides to raise a ticket for the back office to have a look.  All well and good until I was told it could take up to seven days!  This is completely unacceptable as I cannot access iplayer, youtube, whatsapp and a whole host of other services.  If it  were a fault on the openreach network then I would have some redress under the service guarentee but there are no such guarentees for broadband.  I cannot even check to see if the fault has been raised.  Any help would be appreciated.

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4 REPLIES 4
PaddyB
Moderator
Moderator
1,171 Views
Message 2 of 5

Re: BT parental controls unavailable

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Hi @MalcolmDavies,

I'm sorry the Parental Controls aren't working as they should. I'll be able to help you with this.

Please can you send me in your details using the "Contact The Mods" link found in my profile.

Thanks

PaddyB

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DanielS
Moderator
Moderator
1,132 Views
Message 3 of 5

Re: BT parental controls unavailable

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Hi @MalcolmDavies,

I hope you have been keeping well.

Our developers have come back to me stating that they believe that the service is working. Are you able to use your parental controls? If you still cannot get into it please let me know so I can escalate it with them.

Thanks

DanielS

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MalcolmDavies
Beginner
1,120 Views
Message 4 of 5

Re: BT parental controls unavailable

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apologies for delay in replying, yes everything now appears to be ok.  Many thanks for your help, much appreciated.

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DanielS
Moderator
Moderator
1,114 Views
Message 5 of 5

Re: BT parental controls unavailable

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You are ok @MalcolmDavies,

Thanks for getting back to me and I'm happy that it's all working.

Take care and have a great weekend.

All the best,

DanielS

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