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Strike999
Newbie
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Message 1 of 6

BT parental controls

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Hi, I wanted to change my BT parental controls filter but, in order to do this I needed to delete all my settings.

 

Thus, I did so and resultantly, I then enabled my parental controls to manage the settings, it said to wait as in the next 24 hours it would enable.

That was around a week ago, and it still says that, and the old parental blocked settings are still present as they still work.

I also restarted the hub, and it did nothing, I even installed a new hub, and nothing happened.

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Moderator
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Message 2 of 6

Re: BT parental controls

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Hi @Strike999 

Sorry for the problems you have had when trying to change your parental controls.

I can help get this fixed for you. I've sent you a private message asking for the details we need to open an investigation.

Thanks

Stuart

 

Community ModeratorStuartH
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Message 3 of 6

Re: BT parental controls

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Hi @Strike999 

Thanks for sending us in your details. 

I've raised this with the Parental Controls team today as soon as I have any updates I will be in contact with you.

Thanks

Stuart

Community ModeratorStuartH
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Strike999
Newbie
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Message 4 of 6

Re: BT parental controls

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Hi,

Magically the problem is fixed, sorry for the hastle.

 

Many thanks

Eraj

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Moderator
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Message 5 of 6

Re: BT parental controls

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Hi @Strike999 

Ah great news I'll close the issue down as resolved.

Post back should you need help again.

Thanks

Stuart

Community ModeratorStuartH
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Message 6 of 6

Re: BT parental controls

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Hi @Strike999,

No problem, thank you for taking the time to post back.

Thanks

PaddyB

Community ModeratorPaddyB
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