I don't really know that this is the best board to post this in - but there wasn't a choice that matches my issue.
Since this morning (some time between 09.11 and 09.30) my websites became unavailable to me. I also couldn't receive my email (for those domains, not BT email).
I contacted my host who asked me to run some tests and from the results they determine that there is a routing issue somewhere within BT's network. I've spent the last three hours on the phone, on Twitter and on the BT chat trying to get this resolved.
But it seems it's just not within their remit. (My email is now working, but I don't know what changed that).
My host says that there is a routing problem within BT's networks. They have received lots of other complaints from their customers who also use BT.
BT phone support wanted me to configure some local forwarding in my hub - which may or may not have resolved my problem. But it Would only help me as a workaround for me to be able to see my sites - it won't help anyone else who uses BT as their ISP.
I have no other way of contacting BT to pass this on. The Twitter support asked me to get my host to raise the issue with BT - but then couldn't give me any contact details. The phone support tried their best, and a few of them seemed to be communicating to each other about it - but their best suggestion was about the port forwarding, above.
Can anyone help with either some contact details for someone senior and who can do something urgently? There will be thousands of BT customers that are affected by this, but it is crazy that there is no way of telling them about it.
