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Shewzo08
Beginner
1,254 Views
Message 1 of 7

BT virus protect -can't download

According to my BT account i have BT virus protect included as an extra but when i go to download it from the link it says 'item not found'. Can anyone help as I've tried several times over the past few days but keep coming up with the same issue

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6 REPLIES 6
Distinguished Sage
Distinguished Sage
1,245 Views
Message 2 of 7

Re: BT virus protect -can't download

Just regard it as a lucky break and use one of the better free AV's available on the net.

TheBarn_5
Beginner
1,211 Views
Message 3 of 7

Re: BT virus protect -can't download

just seen your post - same issue here, the McAfee install pop up says 'no product can be installed with this account'

 

and wow what a useful reply you had to this question from another user.....

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Distinguished Guru
Distinguished Guru
1,199 Views
Message 4 of 7

Re: BT virus protect -can't download


TheBarn_5 wrote:

and wow what a useful reply you had to this question from another user.....


Absolutely right in my experience and that of many others. It's why the removal tool is in the top four searches for mcafee in Google and why you've had similar advice on your own thread.

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You can click the thumbs up icon below this message if you think it was helpful.
Distinguished Sage
Distinguished Sage
1,187 Views
Message 5 of 7

Re: BT virus protect -can't download


@TheBarn_5 wrote:

just seen your post - same issue here, the McAfee install pop up says 'no product can be installed with this account'

 

and wow what a useful reply you had to this question from another user.....


I think you will find it was a very useful reply.

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Travelusa
Expert
1,157 Views
Message 6 of 7

Re: BT virus protect -can't download

Get link ok

get code 

 

hit download button

 

it goes away and gives me item not found retry

 

have BT forgot to make available the APK for my android  tablet

 

even the helpdesk did not know it was availabke for the tablet now

 

stuck on phone now ?????

 

please hold trying to find out

 

 

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peter_k
Contributor
1,137 Views
Message 7 of 7

Re: BT virus protect -can't download

Just found this post after having found this AM that "smartphone and tablet" protection "is" avaiable via a) bt av installed on my PC and b) via MyBT>MyExtras on BT.com.  One live chat, and 2 return telephone calls to be told the call centre know nothing about this and there is no free av protection.  So how do both BT and Mcafee amend their web pages and PC software to offer a non existant product that then wastes the time of the call centre staff? Mcafee delivers the activation code and the download link!!!!!

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