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Yarrom
Aspiring Contributor
384 Views
Message 1 of 10

BT virus protection

I am trying to install Mcafee virus protection supplied by BT on my MacBook Pro. I have just upgraded to Mojave and after a message saying that I am now protected I am unable to open the software. I get a message “The BT virus protection software failed to launch. 

I re installed both the software and Mojave. I have also used different user accounts

 

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9 REPLIES 9
ChrisJ9
Newbie
342 Views
Message 2 of 10

Re: BT virus protection

BT Virus Protection has stopped working on my machine. I have reloaded software but problem persists.

Error  The BT Virus Protect software failed to launch.

The virus protect software automatic update has not been working for some time and spurious messages 

about multiple scans have appeared in the log.

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Yarrom
Aspiring Contributor
333 Views
Message 3 of 10

Re: BT virus protection

BT promised me a phone call between 9-11am this morning. Still waiting!!!

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Moderator
Moderator
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Message 4 of 10

Re: BT virus protection

Hi @Yarrom and @ChrisJ9 I'm sorry to see you're having problems with your BT Virus protect. Have you tried running the McAfee Virtual Technician tool to see if that helps? 

Community ModeratorNeilO
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gileshudson
Newbie
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Message 5 of 10

Re: BT virus protection


NeilO,
That facility is no use as it says that the Mcafee Virtual Technician does not work on Macs.
I have the same issue as the OP

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Yarrom
Aspiring Contributor
279 Views
Message 6 of 10

Re: BT virus protection

“That facility is no use as it says that the Mcafee Virtual Technician does not work on Macs”

Thats my understanding as well.

BT failed to call as promised today!

one of the world largest communication companies and they can’t even make a phone call or email or text to say sorry we’re busy!  The chap from Kolkata who was in the Chat room tried to help and even rang me direct to sort the problem. He couldn’t and said the ‘Tech guys’ would call this morning. They have let him down as well as me. Shame. 

Big effort again to sort this out. 

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ChrisJ9
Newbie
277 Views
Message 7 of 10

Re: BT virus protection

McAfee website says virtual technician only available for PC, not Mac. I did find something claiming to be a Mac version but it was on a rather odd looking web page & raised a warning - may a scam ? 

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Distinguished Sage
Distinguished Sage
273 Views
Message 8 of 10

Re: BT virus protection

I suggest you simply bin the McAfee and use one of the better free AVs.

V_Meldrew
Recognised Expert
262 Views
Message 9 of 10

Re: BT virus protection

Try this link to the McAfee Virtual Assistant

Scroll about halfway down the page until you see a button labeled Launch Assistant on the left hand side

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Yarrom
Aspiring Contributor
210 Views
Message 10 of 10

Re: BT virus protection

After 5hrs of waiting BT tech guys contacted me (via my wife’s mobile??) and told me that BT virus protection is not available on MAC s running the ‘Mojave’ Operating system.  So BT, one of the leading communication and Tech companies in the world is not in tune with the leading technology company in the world...crazy! My BT package includes virus protection software and they can’t supply it and gave me no adVance warning about this.

 

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