I am looking for some advice:
I am trying to use BT wi-fi win FON away from home. I have a company laptop (thinkpad) this works fine. I have a samsung netbook, it connects to the wi-fi but when I select the internet it does not go to the welcome page. I have tried google chrome, firefox and explorer.
did you select btbroadband customer and then sign in with your primary btinternet address and password
Are you opening a browser as soon as you've connected? If so it might be worth waiting a while after connecting the netbook to see if a message pops up telling you to click the wireless icon. That can take a minute or so.
Still no joy, it is very strange, I have now been at two location company laptop straight on via sign in screen. Netbook connects to wifi but will not take me to the sign in screen,time out and web page not available message received.
I don't hold out much hope, but once connected try entering https://www.btopenzone.com:8443/home or ditto/status in your browser. If that doesn't work and you get no other suggestions here, the BT Wi-Fi helpline 0800 022 33 22 might have some ideas.