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Otonel
Aspiring Contributor
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Message 1 of 10

BTWIF monthly pass

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Hello

I currentlly don't have a broadband connection in my home as Openreach still needs to some work with setting up the connection, and I wanted to buy a BTWIFI pass.
My question is, can multiple users get online at the same time if I share the login details with them. Is there a limit on the number of users?
I think this question was asked before but just wanted to check if users can get online at the same time.

Thanks

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Distinguished Sage
Distinguished Sage
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Message 2 of 10

Re: BTWIF monthly pass

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Welcome to this user forum.

Do you actually have an order in progress with BT Retail?

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Otonel
Aspiring Contributor
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Message 3 of 10

Re: BTWIF monthly pass

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I have placed an order at the begining of December, but Openreach still have to complete some works at my flat, as where I live it's a new development building.
BT have told me that I can't place an order as Openreach hasn't marked the property ready for service.

I have been in contact with openreach but they keep saying that the connection will be ready in a week, then a week again an so on. At this point it's becoming a frustrating experience as I have been waiting for them for 2 months.
So I'm looking for alternatives for me and my friends untill Openreach decides to finish work.

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Distinguished Sage
Distinguished Sage
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Message 4 of 10

Re: BTWIF monthly pass

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If you still have an open order with BT Retail, and have created a BT ID, then you should be able to use that BT ID to access BT Wifi for free.

I believe you can have more than one user connected to BT Wifi, but there may be a fair usage clause which may limit the amount of minutes you can use.

You also need to have a strong BT Wifi hotspot nearby, is that the case?

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Otonel
Aspiring Contributor
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Message 5 of 10

Re: BTWIF monthly pass

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I was just given a order reference number when I tried to place an order in December, so I am using that everytime I call them to check if I can place an order with BT. So I don't think I can get free wifi.
I do have a full wifi network coverage from BT Wifi.

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Distinguished Sage
Distinguished Sage
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Message 6 of 10

Re: BTWIF monthly pass

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Have you received any message about creating a BT ID?

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Otonel
Aspiring Contributor
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Message 7 of 10

Re: BTWIF monthly pass

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No I haven't.
I am just receiving every 2,3 weeks updates on my order, telling me that I still can't place an order becuse my property is not ready for service.

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Distinguished Sage
Distinguished Sage
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Message 8 of 10

Re: BTWIF monthly pass

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BT used to allow free BT Wifi access during order progression. I will ask a moderator to confirm this.

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Otonel
Aspiring Contributor
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Message 9 of 10

Re: BTWIF monthly pass

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Thanks.

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Moderator
Moderator
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Message 10 of 10

Re: BTWIF monthly pass

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Hi @Otonel

I can advise BT Broadband customers will now have access to BT Wi-fi once their order is confirmed and being progressed. They can access this via their BT ID as long as they have a signal.

You can connect using more than one device at the same time (up to a maximum of 3 connections per Fon account). However, at different Fon Spots it is not possible to connect using the same account at the same time. Due to speed bandwidth availability.
 
Thanks
 
Stuart

Community ModeratorStuartH
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