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Expert
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Message 1 of 10

BTWifi 'Check my Status'page doesn't work

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Hello everyone,

Following a Firmware Update I am now trying to Opt Out of BTWifi.  Went to the 'Check my status' page, entered my bt email ad. and password, clicked on "Check my Status" but couldn't go any further.  Was taken back to empty field boxes aside of which said in red lettering "Username is required" and "Password is required", both of which I'd already given. What do I do?

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Aspiring Expert
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Message 2 of 10

Re: BTWifi 'Check my Status'page doesn't work

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If you mean this site https://my.bt.com/wifi/secure/index.do?s_cid=con_FURL_btwifi&utm_source=ATL&utm_medium=FURL&utm_cont... it did the same to me.

I then went into MyBT and Opted out through that. Note, you will have to Opt in first and wait couple of hours and then Opt out. At the next TR69 event (occurs once daily normally) you should be Opted out.

Mine took 24 hours.

 

Good luck!

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Expert
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Message 3 of 10

Re: BTWifi 'Check my Status'page doesn't work

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Thanks Dippu but do you mean I need to go to Mybt then click on the ACTIVATE button to Opt In, even though the recent Firmware has automatically Opted me In?
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Aspiring Expert
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Message 4 of 10

Re: BTWifi 'Check my Status'page doesn't work

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@ljm Yes, because the hub's default is Opted in and a Factory Reset will enable it. When you go into MyBT it will still show "Not Active" and for some reason the hub does not automatically read this and disable the BT Fon.

To get around this you Opt in and wait a couple of hours and then Opt out. Keep an eye on your System Log for the next TR69 event and it will disable the BT Fon.

I have done this many times and it always works 24 to 48 hours.

The only strange thing about your hub is that the Firmware update should not have Opted you in. It should have kept all your settings.

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Expert
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Message 5 of 10

Re: BTWifi 'Check my Status'page doesn't work

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ok dippu, I will try it and wait 48 hrs to see if it has worked. thanks. I wonder why the BTWifi Status page can't do it anymore! and I have to go through MyBt.
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Message 6 of 10

Re: BTWifi 'Check my Status'page doesn't work

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It has not worked for me! I have tried every way possible to OPT OUT of BTWifi............... via MyBT, the BTWifi page (which doesn't even recognise my email ad or password), googled it to find out other ways to OPT OUT. It's been 5 days now since I tried but still no result.
BT, why are you making something that should be so easy to do, so difficult!
Would one of the Moderators please help me to OPT OUT of this BTWifi, as I don't know what else I can do.
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Message 7 of 10

Re: BTWifi 'Check my Status'page doesn't work

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Moderators, I'm still awaiting reply to my post of yesterday (18.6.19) requesting assistance please.

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Aspiring Expert
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Message 8 of 10

Re: BTWifi 'Check my Status'page doesn't work

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Email bt.wifi.admin@bt.com with your request to have BT Wi-fi disabled and include your hub serial number.

Copy it from the hub technical log as it needs to include all the symbols not just numbers.

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Message 9 of 10

Re: BTWifi 'Check my Status'page doesn't work

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Thanks Jonathan for replying.
Following your advice, I have just sent the email............. so fingers crossed!!
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Message 10 of 10

Re: BTWifi 'Check my Status'page doesn't work

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All's well that ends well................. my BTWif has been disabled as requested. Thanks
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