cancel
Showing results for 
Search instead for 
Did you mean: 
Steve_C
Aspiring Contributor
493 Views
Message 1 of 6

BTWifi signals being broadcast by new Smart Hub even though opted-out

Go to solution

I have been opted-out of BT wifi for a long time. However, since getting BT Infinity and my new BT Smarthub - Type A just over a week ago, it is giving out BTWifi-with-Fon and BTWifi-X signals. I'd like these switched off.

 

I tried a live chat session with India but all I ended up with was a link to the BT website page which, after entering my details, just confirmed I am opted-out. Can one of the moderators get the BT wifi signals turned off please?

0 Ratings
Reply
5 REPLIES 5
Distinguished Sage
Distinguished Sage
481 Views
Message 2 of 6

Re: BTWifi signals being broadcast by new Smart Hub even though opted-out

Go to solution

The process is automatic, and the configuration will be updated next time the servers contact the home hub.

0 Ratings
Reply
Steve_C
Aspiring Contributor
477 Views
Message 3 of 6

Re: BTWifi signals being broadcast by new Smart Hub even though opted-out

Go to solution

Hi Keith,

 

Thanks for a speedy reply. Can you give me some idea of how often the BT servers contact our hubs and update the BT wifi settings?

 

Steve

0 Ratings
Reply
Distinguished Sage
Distinguished Sage
463 Views
Message 4 of 6

Re: BTWifi signals being broadcast by new Smart Hub even though opted-out

Go to solution

I am not sure, it could take a few weeks.

 

Look for ppp1:TR69 ConnectionRequest: processing request from ACS

 

in the system log on this link.

http://192.168.1.254/0000013200/gui/#/technicalLog/eventlog

 

Set log filter to select TR69 category events only, otherwise you will never find them Smiley Wink

0 Ratings
Reply
Steve_C
Aspiring Contributor
445 Views
Message 5 of 6

Re: BTWifi signals being broadcast by new Smart Hub even though opted-out

Go to solution
Thanks Keith for all your advice. Steve
0 Ratings
Reply
86rickard
Aspiring Contributor
414 Views
Message 6 of 6

Re: BTWifi signals being broadcast by new Smart Hub even though opted-out

Go to solution
I'm in the same boat. Absolutely ridiculous. I can't see my WiFi status because the fin log in says my password is invalid. On myBT the WiFi is disabled but still showing as one of the features... And my home hub is still broadcasting!!! Getting annoying as I opted out two days ago and nothing has happened. I'm in a public house and don't want people getting onto WiFi all the time because dispite what BT say it has had an effect on my Broadband speed. !!!
0 Ratings
Reply