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Further to my last post, I have just had a phone call from Level 2 support.
There were apologies for not calling me yeaterday. I understand that they are still waiting for further information from elsewhere, (regret I found it difficult to understand where). Level 2 confirm the issue is still there (I did check that earlier), and that others are also experiencing it.
I now await again for a call from Level 2 Support on Friday 17th May 19:00-21:00 for them to cature logs and other data on my machine.
It just seems to be taking too long to sort this issue considering several users have the problem.
Hi @PeterS2 ,
Thanks for posting. I'm so sorry you haven't received your call as promised, especially at such a difficult time. Can you please drop me a private message with your details and I'll chase the call back for you. I'll be in the office today until 4.30.
I missed a call from Support earlier as I was out, they left a message saying they would call again later.
However, on investigation just now, it appears the issue has been fixed. I can now see all items as well as headings on the website.
And a previously faulty shared link to a folder in the Cloud is now working.
Also the mobile app could see my photos but not photo albums - that is working now too.
Thanks again for your involvement.