Sam, from our Digital Help Capability Squad is very keen to get your thoughts, on what we need to do to improve the Help section of our website. If you have 5 minutes to spare, please complete this short survey, Help shape the re-design of BT Help Home
Welcome to the Community and thanks for taking the time to post. Sorry to hear you are having problems with your BT Cloud. Our Cloud Help Desk would be the best people to help you with this issue but it might be worth checking the Cloud user guide before calling them.