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pwmoffat
Beginner
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Message 1 of 7

Backup folders

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I am using Bt cloud to back up a number of devices.

separate users on a pc have separate folders. 

ipads and iPhones seem to have been set up in a sub folder in a folder called BT Cloud

We have  2 iPads each has a separate backup sub folder eg “johns iPad”  “Ann’s iPad”

these seem to map the name of the iPad.

we have 2 iPhones each with different names eg “johns iPhone” “Ann’s iPhone”

for some reason they have been backed up in one directory called “iPhone”

i would like them backed up in different sub-directories how can I do this.?

 

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6 REPLIES 6
Moderator
Moderator
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Message 2 of 7

Re: Multiple iPhone backup

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Hi @pwmoffat Sorry you are having an issue with the BT Cloud.

Please contact the Cloud helpdesk on 0800 500 3114 as they will be best placed to help you with this. They are open 9am to 9pm Mon - Fri and 9am to 6.30pm Sat and Sun.

Cheers
John

Community ModeratorJohnC
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pwmoffat
Beginner
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Message 3 of 7

Re: Multiple iPhone backup

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Hi John

Thanks will do

Paul

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pwmoffat
Beginner
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Message 4 of 7

Re: Multiple iPhone backup

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Hi

thanks for the advice .. they helped me solve the issue

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notozman
Aspiring Contributor
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Message 5 of 7

Re: Multiple iPhone backup

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Hi, can you pls share the solution to this one - thanks.

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Moderator
Moderator
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Message 6 of 7

Re: Multiple iPhone backup

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Hi @notozman  and welcome back,

Thanks for posting again. This thread is a few months old and was resolved. Are you having similar problems to @pwmoffat ? Have you tried contacting the Cloud helpdesk on 0800 500 3114  as advised by @JohnC2 ?

Cheers

David

Community ModeratorDaveM
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pwmoffat
Beginner
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Message 7 of 7

Re: Multiple iPhone backup

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Hi sorry to take so long to get back. I can’t really remember the solution but I spoke to a chap called Kedar in Colcuttar , on the help line suggested . He was excellent and talked me through a solution. This included uninstalling Bt cloud and  reinstalling which seemed to work

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