I found a previous related post but it stopped in Dec 2017.
I had an email in Oct 2017 saying I had a Broadband Boost to double my Cloud storage from 50MB to 100MB but I have never seen an increase. Rang the Cloud Helpdesk yesterday to be told I was only entitled to 50MB.
Tried an intercontinental (thought BT were phasing them out) text chat they gave me a number for the actual team I needed to speak to on 0800 800 150 (yer right, all of BT are there).
Where do I go from here?
Solved! Go to Solution.
Thank you for sending in your details. I'm sorry you haven't received your Cloud storage boost. I gave your home number a quick call, I'm sorry i didn't get speaking to you today.
I've sent off your details to the Cloud team for investigation. As soon as I have an update, I'll get back in touch.
I'm sorry for the delay in getting back to you. The Cloud team are still looking into this and should have an update for me by the end of the week. I'll get back to you as soon as I have word back.
Thought I'd leave it a few days just to be sure but still showing 50GB via the web interface.