@trepats Thanks for posting, I'm sorry for the delay getting back to you. You could add Netflix to the allowed website list to see if that helps.
Allowing blocked websites
Adding websites to your allowed list means that anyone connecting to your Hub will always be able to see the website, even when the category it is listed under is blocked. For example, if you choose to allow the national lottery website and have blocked gambling content, any device connecting to your Hub will be able to view the national lottery pages, however all other gambling sites would remain blocked.
To allow a site:
- Log in to My BT with your BT ID
- Scroll down to and click on the Manage your extras button followed by clicking on Manage BT Parental Controls
- Select Manage Settings under BT Parental Controls and choose the Manage allowed and blocked sites tab
- In the box under 'My allowed websites', type the address of the website you wish to allow. Sites can be accessed by several different addresses.
- Once entered, click the blue button underneath to add the website to your allowed list
- You'll then receive a confirmation message, and the address will be shown in your allowed list
- If you want to remove any websites from your list, simply click the X next to the website. You'll see a message confirming that it has been removed
