Anyone having a problem with the link to claim the £150 reward card for signing up to broadband? They keep emailing and texting to say I haven't claimed yet the link to the page says it's being improved and will take a few days. I've been trying for nearly 2 weeks...
Did that, with a different book on my lap ready to wage war, delightfully answered within 5 minutes and advised I'm in my cooling off period and will have to wait until 26th to claim. Whole call less than 10 minutes. Would have been avoided although if they said that from the start...
It does actually state that in the following link that you need to wait 14 days after install.
Eligible Broadband customers:
Once we know you’re happy with your service (this is usually 14 days after installation of your broadband), your reward will be sent to you. As long as you’ve claimed, there’s nothing else you have to do.
