I have a program which is being quarantined due to BT NetProtect thinking it's some form of virus. I've attempted to add it as an excluded file or folder however both state that it cannot be excluded 'because it's a critical systems file or folder & excluding could cause a serious security issue'.
I've also attempted to restore the file from the quarantined section, which states that 'once restored, a trusted file will not be quarantined in future scans.' After restoring the file a few minutes later the system automatically scans and puts it back into quarantine.
The program in question enables my disabled daughter to access games which would otherwise be unplayable. Any help would be greatly appreciated.
Tried the McAfee forum plus contacted their support. Their support told me to uninstall McAfee, install the program and then install McAfee again which would then ignore anything currently on the PC. No surprise that it didn't work.