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AndyB1892
Beginner
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Message 1 of 8

Bt WiFi Hotspot log in

I can't log into BT WifI hotspots from my laptop. WHen I try and log in it says my username and/or password are incorrect. However I know I am using the correct username and password as I can log onto MyBT with them. Have you got any suggestions of how to fix this. 

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7 REPLIES 7
gg30340
Distinguished Sage
Distinguished Sage
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Message 2 of 8

Re: Bt WiFi Hotspot log in

Are you the BT Broadband account holder?

Have you tried looking trough the BTWifi help pages?

Get wireless Internet | Find wi-fi hotspots | BT Wi-Fi (btwifi.co.uk)

 

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AndyB1892
Beginner
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Message 3 of 8

Re: Bt WiFi Hotspot log in

Yes I have tried to log in correctly every time it will just not recognise my username and password. I have had this problem for months now and myself and none of those of my household can log into the BT Wifi hotspot using the same log on details that I can log into MtBT with. Its very frustrating. 

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imjolly
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Distinguished Sage
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Message 4 of 8

Re: Bt WiFi Hotspot log in

Have you tried connecting to your own BTWIFI either just selecting available networks or by using the BTWIFI app.

By chance did you have a previous btyahoo email?

 



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ozsat
Recognised Expert
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Message 5 of 8

Re: Bt WiFi Hotspot log in

What happens if a user has opted-out of BTWiFi and tries to login?

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using Superfast Fibre 2 Unlimited with BT TV Box Pro (UHD/HDR).
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AndyB1892
Beginner
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Message 6 of 8

Re: Bt WiFi Hotspot log in

Yes I can log onto my opwn BT WIFI network at home. However when I'm away from home I am trying to log onto BT wifi from a laptop so no app is available. I have never had a btyahoo email. 

Thanks

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imjolly
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Message 7 of 8

Re: Bt WiFi Hotspot log in

So can you log into your hub BTWIFI using the laptop?



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Bob1001
Aspiring Expert
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Message 8 of 8

Re: Bt WiFi Hotspot log in

I can't log into hot spots using the "my BT" log in information BUT I can using one of my email addresses name and password, strangely not my primary email address so it is worth going through your bt email addresses.

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