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Haylopez
Beginner
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Message 1 of 2

Bt WiFi hot spot

Hello ,

i paid 5 days for Bt WiFi hot spot the 2 first day everything was okey 

And now I can’t connect with my phone , it’s written no internet connection,

i don’t know why  because Usually it’s work very well 

I try everything I restart my phone , I restart the button of WiFi everything and it’s till dont work but when I try to connect on the phone of my friend it’s work very well.

i paid for this 😔

thank you.

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1 REPLY 1
Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 2 of 2

Re: Bt WiFi hot spot

Welcome to this user forum.

What can help, is to go into your phone`s wifi settings, and delete any saved wireless networks that have BT Wif/FON showing against them. Once you have removed them all, try reconnecting to BT Wifi again.

What tends to happen, is that a number of duplicate connections are stored on the phone, with the same SSID, and when it tries to connect, it selects the wrong one, and there is no connection.

This can happen if you come into range of other BT Wifi hotspots, and because they are open networks, the phone connect to them, and they get stored. This confuses the phone when you then try and connect to a nearby one.

This seems more of a problem wit Andriod phones.

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