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Esmxm25
Beginner
654 Views
Message 1 of 7

Bt clod

Bt cloud closing when tapping photo, any ideas.

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6 REPLIES 6
NeilO
Moderator
Moderator
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Message 2 of 7

Re: Bt clod

Hi @Esmxm25 welcome to the community and thanks for posting, I'm sorry to see you're having problems with the cloud app. It sounds like the file with that photo could be corrupted if you give the helpdesk a call on 0800 500 3114 they'll be able to help with that.  

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Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 3 of 7

Re: Bt clod

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Esmxm25
Beginner
606 Views
Message 4 of 7

Re: Bt clod

It is any photo I click on , music plays ok ,
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DanielS
Moderator
Moderator
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Message 5 of 7

Re: Bt clod

Hi @Esmxm25,

I would recommend speaking with the BT Cloud help desk as Neil mentioned earlier. They should be able to help you. Let me know how you get on with them please.

Thanks

DanielS

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Esmxm25
Beginner
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Message 6 of 7

Re: Bt clod

I have been in touch with the help desk and this is a known issue which they are dealing with, level 2 escalation. They are calling me back later today with an update.
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Esmxm25
Beginner
539 Views
Message 7 of 7

Re: Bt clod

BT have come back and said that the current app is incompatible with current iPad IOS and it will be updated at the beginning of December.

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