cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Esmxm25
Beginner
656 Views
Message 1 of 7

Bt clod

Bt cloud closing when tapping photo, any ideas.

0 Ratings
Reply
6 REPLIES 6
NeilO
Moderator
Moderator
646 Views
Message 2 of 7

Re: Bt clod

Hi @Esmxm25 welcome to the community and thanks for posting, I'm sorry to see you're having problems with the cloud app. It sounds like the file with that photo could be corrupted if you give the helpdesk a call on 0800 500 3114 they'll be able to help with that.  

0 Ratings
Reply
Keith_Beddoe
Distinguished Sage
Distinguished Sage
645 Views
Message 3 of 7

Re: Bt clod

0 Ratings
Reply
Esmxm25
Beginner
608 Views
Message 4 of 7

Re: Bt clod

It is any photo I click on , music plays ok ,
0 Ratings
Reply
DanielS
Moderator
Moderator
583 Views
Message 5 of 7

Re: Bt clod

Hi @Esmxm25,

I would recommend speaking with the BT Cloud help desk as Neil mentioned earlier. They should be able to help you. Let me know how you get on with them please.

Thanks

DanielS

0 Ratings
Reply
Esmxm25
Beginner
551 Views
Message 6 of 7

Re: Bt clod

I have been in touch with the help desk and this is a known issue which they are dealing with, level 2 escalation. They are calling me back later today with an update.
0 Ratings
Reply
Esmxm25
Beginner
541 Views
Message 7 of 7

Re: Bt clod

BT have come back and said that the current app is incompatible with current iPad IOS and it will be updated at the beginning of December.

0 Ratings
Reply