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Aspiring Contributor
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Message 2 of 6

Bt cloud crashes iOS 12 on iphone

Since iOS 12 Bt cloud crashes on my iPhone 6 Plus
But still works ok on my iPad on iOS 9
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Aspiring Contributor
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Message 1 of 6

Bt cloud

Since ios12 on my iPhone 6 Plus
Bt cloud crashes but works ok on iPad running iOS 9
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Recognised Expert
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Message 3 of 6

Re: Bt cloud crashes iOS 12 on iphone

Hi @Thornhill25

At what stage does it crash? I’ve just tried on my iPhoneXS and it’s ok. 

 

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Aspiring Contributor
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Message 4 of 6

Re: Bt cloud crashes iOS 12 on iphone

Thanks for reply it only loads quite new photos my iPad 2 loads ok with photos going back to 2000 I have the large storage from Bt not 50g it only started going like this after ios12 but if yours is working ok it cant be the iOS 12
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Recognised Expert
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Message 5 of 6

Re: Bt cloud crashes iOS 12 on iphone

@Thornhill25

Thanks for coming back. It could be iOS12 on certain devices, or related to your cloud account. I would raise it with the online chat team so the can colate if others are having the same issue and refer Your issue to the app team. 

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Aspiring Contributor
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Message 6 of 6

Re: Bt cloud crashes iOS 12 on iphone

Ok thanks it’s not a big prob as I have Dropbox and google
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