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Scott83
Beginner
708 Views
Message 1 of 8

Bt mobile app issue

Any help?!
I have two sims.
I have been able to see both sims usage and allowance since I first downloaded the app.
Recently renewed my contract with BT and since then I've only been able to see the second sims usaged and allowance.
I have called, and been told the problem will be sorted within 24hrs and nothing. I have emailed, no response, I have Web chatted and told it's the issue of the sales team, which I called and told again 24hrs. Still nothing. This was weeks ago...
Checked again today to find the same message. My number not showing but second sim is all ok...
I have also reinstalled the app too.
Any ideas?!
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7 REPLIES 7
Moderator
Moderator
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Message 2 of 8

Re: Bt mobile app issue

Hi @Scott83 and welcome.

 

It sounds like you've done as much as you can from you side so drop me over an email with your details and I'll see what can be done. You'll get the contact the moderators link in my profile.

 

Cheers

 

David

Community ModeratorDaveM
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Scott83
Beginner
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Message 3 of 8

Re: Bt mobile app issue

Hi David. I've contacted you via the link....I think...
Fingers crossed.
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Scott83
Beginner
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Message 4 of 8

Re: Bt mobile app issue

Still no joy guys...
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Moderator
Moderator
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Message 5 of 8

Re: Bt mobile app issue

Hi @Scott83,

 

@RobbieMac is in the office today and is looking into it for you. He will be in touch again later today.

 

Thanks

 

DanielS

Community ModeratorDannyS
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Scott83
Beginner
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Message 6 of 8

Re: Bt mobile app issue

Ok Daniel. Thanks.
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Scott83
Beginner
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Message 7 of 8

Re: Bt mobile app issue

Morning moderator team.
Well, my allowance for both sims I have should of updated today.
Using the App, I can not access my mobile number, and now, the App will not let me access my other sim?
So, I went to old faithful and tried to use the main website. And still nothing. Just a message saying that my allowances can not be displayed.
To date I have tried logging out and back in again.
Turning my phone on and off
And uninstalling and reinstalling the app. All to no avail.
Any other suggestions?
Many thanks.
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RubyM
Aspiring Contributor
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Message 8 of 8

Re: Bt mobile app issue

Hi Scott I know you've called before but call them raise a complaint and tell them to raise a service request. These take 5 working days to be fixed by the it department. When you call state you want to open a complaint to be left open until this is resolved.

BT are monitored to resolve complaints by offcom so if it stays open it will have a completion date x
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