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ruth554422
Expert
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Message 11 of 41

Re: Bt smart talk

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I also would place money on the fact you would act quickly if I didn't pay. But because I pay for the service I end up with all this.
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Distinguished Sage
Distinguished Sage
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Message 12 of 41

Re: Bt smart talk

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@ruth554422

 

I assume you cannot get to the page that allows you to manage SmartTalk, which is why you cannot block the existing registration?

 

Moderator
Moderator
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Message 13 of 41

Re: Bt smart talk

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Hi @ruth554422 @RobbieMac will be in the office later today and will chase this for you and update you.

 

Cheers

John

ruth554422
Expert
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Message 14 of 41

Re: Bt smart talk

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That's correct Keith. Also chears John.
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ruth554422
Expert
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Message 15 of 41

Re: Bt smart talk

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This is all I get on the management page I have posted mobile and desktop view. Screenshot_20170522-120725.pngScreenshot_20170522-120725.png

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Distinguished Sage
Distinguished Sage
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Message 16 of 41

Re: Bt smart talk

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@ruth554422

What do you get when you visit this address on a desktop?

 

https://www.bt.com/appsconsumeraccount/secure/homeaway/manage.do

 

You will be prompted to log into MyBT.

 

PS homeaway was the original name of BT SmartTalk Smiley Wink

ruth554422
Expert
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Message 17 of 41

Re: Bt smart talk

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Unfortunately it's the same as on my phone.
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Distinguished Sage
Distinguished Sage
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Message 18 of 41

Re: Bt smart talk

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@ruth554422 wrote:
Unfortunately it's the same as on my phone.

Well it was worth a try. It does prove that its an account issue and not a SmartTalk issue, which you have been saying all along.

 

ruth554422
Expert
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Message 19 of 41

Re: Bt smart talk

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I also get this every single time I attempt to set up a direct debit. Screenshot_20170522-135350.png

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ruth554422
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Message 20 of 41

Re: Bt smart talk

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Still no update
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