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Macajl08
Newbie
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Message 1 of 4

Bt tv app

Why can't i log in to the bt tv app with my bt account details i.e email address as user i.d . 

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Moderator
Moderator
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Message 2 of 4

Re: Bt tv app

Hi, @Macajl08 thanks for posting, are you getting any error messages when trying to log in?

Community ModeratorNeilO
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Macajl08
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Message 3 of 4

Re: Bt tv app

It says please try again. (GJ999)

I don't have a problem logging into my bt account but as said not the bt tv app.

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Moderator
Moderator
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Message 4 of 4

Re: Bt tv app

@Macajl08 thanks for replying, I've seen that error before and it was caused by a problem with the TV subscription. I'll send you a Private Message with details on how you can get in contact with the mod team and we'll raise this with our TV experts. 

Community ModeratorNeilO
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