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Toddie1982
Contributor
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Message 1 of 10

Bt web protect and Bt parental controls

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Hi all new to BT from Sky and I must say Ultrafast is fantastic!!

Only slight issue .... I cant seem to get the following extras to activate.....

BT Parental Controls
BT web protect

I have been with my Ultrafast service since the 26th March.

When trying to activate Parental controls it says that it is "unable to activate at this time". And "there was an error saving the data".

BT web protect simply says it is "Being activate on my account and to try again in 24 hours". This has been since my go live date on 26th.

I contacted customer services who talked my through a router reboot (dont want to do to often as would force a DLM 'kick in') Called again a couple of days ago and they said they would escalate but the system 5hat normally does this was having technical issues.

Can anyone help? It would be much appreciated.

Regards

Stuart
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9 REPLIES 9
Toddie1982
Contributor
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Message 2 of 10

Re: Bt web protect and Bt parental controls

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Any available feedback on this one as getting no where when calling customer care!!
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Toddie1982
Contributor
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Message 3 of 10

Re: Bt web protect and Bt parental controls

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Have looked at other related threads and all seem to have been resolved via moderator AT BT end
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Distinguished Sage
Distinguished Sage
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Message 4 of 10

Re: Bt web protect and Bt parental controls

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I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

Moderator
Moderator
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Message 5 of 10

Re: Bt web protect and Bt parental controls

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Hi @Toddie1982  welcome to the forum and thanks for posting. Sorry you are unable to get web protect and parental controls activated. I've sent you a Private message explaining how you can contact the forum moderation team and we will help you with this. 
Check here: https://community.bt.com/t5/notes/privatenotespage

cheers
John

Community ModeratorJohnC
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Toddie1982
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Message 6 of 10

Re: Bt web protect and Bt parental controls

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Thank you. Private message sent. Look forward to hearing back.

Stuart
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Moderator
Moderator
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Message 7 of 10

Re: Bt web protect and Bt parental controls

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Hi @Toddie1982  thanks for you PM. I've checked and your details are in the queue. Sorry but we are a bit behind at the moment but we will be in touch to help you as soon as we can.

Cheers
John

Community ModeratorJohnC
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Moderator
Moderator
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Message 8 of 10

Re: Bt web protect and Bt parental controls

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Hi @Toddie1982  The bt.com faults team have got back to me and believe they have fixed this now for you. Please will you check and let me know how you get on activating the parental controls and web protect.

cheers
John

Community ModeratorJohnC
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Moderator
Moderator
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Message 9 of 10

Re: Bt web protect and Bt parental controls

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Hi @Toddie1982  thanks for taking the time to speak with me earlier and confirming that you have now tested these extras and they are working ok.

Cheers
John

Community ModeratorJohnC
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Toddie1982
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Message 10 of 10

Re: Bt web protect and Bt parental controls

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No problem excellent service 👍
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