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Fannon
Aspiring Contributor
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Message 1 of 4

Bt wifi

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Hi ive been having a problem connecting to bt wifi I've been turning off the wifi on my home hub 5 overnite but over the last two days when I try to connect to bt wifi wen I'm out he wifi connects but I can't get in he internet , I just mention it because when I log into the hh sceen there is a message About being part of the bt community , and my question is are they connected , because I'm turning it off am I being stop from using wifi ?? Thanks
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Distinguished Guru
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Message 2 of 4

Re: Bt wifi

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Normally, if you are opted in to BT WiFi, then you cannot turn the wireless off on your Home Hub.  If you can turn it off, then this suggests that you are opted out of the BT WiFi service.

 

This page https://www.bt.com/wifi/secure/status.do?s_cid=con_FURL_btfon/status can be used to check your status.

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Distinguished Guru
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Message 3 of 4

Re: Bt wifi

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It's nothing to do with turning off your router. See if the BT WiFi helpdesk 0800 022 33 22 can help but please report back here if that doesn't get it sorted.

 

EDIT: In view of ectophile's comments I should explain that I took it that the hub was being switched off.

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Fannon
Aspiring Contributor
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Message 4 of 4

Re: Bt wifi

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Hi it was a fault wit the iPhone software all ok now many thanks
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