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Chris1992
Beginner
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Message 1 of 11

Can not see bt wifi minutes

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Hi. I'm trying to see how many minutes i am using but cannot seem to find it. I have total broadband option 1 and am aware that it is 10000 minutes on bt wifi or bt wifi with fon.<br><br>I have been pointed to <a target="_blank" href="https://www.bt.com/wifi/secure/status.do?s_cid=con_FURL_btfon/status">https://www.bt.com/wifi/secure... but when I log in it only tells me my broadband package and whether I am opted in which it says I am but nothing about minutes used? There is a 0 underneath but with no category, it's just floating on its own under &quot;opted in&quot;.<br><br>Thanks for your time
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conrad
Recognised Expert
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Message 2 of 11

Re: Can not see bt wifi minutes

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My monitor has been stuck at 0 for well over a year - don't worry about it - 10,000 minutes is a lot and if you do go over then you will need to log in every half hour. I guess that since it's free BT aren't interested anymore.

This is what it shows bt wifi.PNG

Chris1992
Beginner
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Message 3 of 11

Re: Can not see bt wifi minutes

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Well that's annoying! I would still like to be able to see it. I am out using it quite alot and my son also uses it when he does his uni work in town so I would like to keep an eye on it.
I would also like to know that if I log in to the hotspot then does this affect my home broadband and stop it working whilst I use the hotspot or is it totally separated? Also if I go over the 10000 minutes then would this have any repercussions on my home broadband such as slowing down the connection?
Thanks!
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Distinguished Sage
Distinguished Sage
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Message 4 of 11

Re: Can not see bt wifi minutes

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@Chris1992 wrote:
Well that's annoying! I would still like to be able to see it. I am out using it quite alot and my son also uses it when he does his uni work in town so I would like to keep an eye on it. It is 166 hours of use and after that as you have already been informed it does not stop you using it it just means you have to log on every half hour. If you could see your usage would you use it any less!
I would also like to know that if I log in to the hotspot then does this affect my home broadband and stop it working whilst I use the hotspot or is it totally separated? It is totally separate and does not affect your home network in any way nor does it count towards your home usage.
Also if I go over the 10000 minutes then would this have any repercussions on my home broadband such as slowing down the connection? No . Answer as above.
Thanks!

 

Chris1992
Beginner
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Message 5 of 11

Re: Can not see bt wifi minutes

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Thanks for answer all! Much obliged
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conrad
Recognised Expert
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Message 6 of 11

Re: Can not see bt wifi minutes

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Just an aside - if the monitor shows  0  all the time then presumably the system will be basing usage on this and as such you cannot reach the 10,000 minutesSmiley LOL

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conrad
Recognised Expert
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Message 7 of 11

Re: Can not see bt wifi minutes

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Have had a look through the site and can't find anything referring to 10,000 minutes anymore. It is referred to as unlimited and when you look at this page  http://www.productsandservices.bt.com/consumerProducts/displayTopic.do?topicId=30549 and then the legal link http://www.productsandservices.bt.com/consumerProducts/displayTopic.do?topicId=35807 there is no mention of any limit now.

Distinguished Guru
Distinguished Guru
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Message 8 of 11

Re: Can not see bt wifi minutes

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It's in the BT Wi-fi Terms & conditions.

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conrad
Recognised Expert
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Message 9 of 11

Re: Can not see bt wifi minutes

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Thought it might be somewhere but I would point out that the policy only applies to" BT Wi-fi customers with a BT Openzone or BT Wi-fi subscription account." I would interpret this as meaning the subscription service which has its own charging system per the terms and conditions for the BT WiFi service.

 

Anyway there is no way the system can implement the 10,000 minutes if a usage monitor only shows 0 minutes.

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Distinguished Guru
Distinguished Guru
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Message 10 of 11

Re: Can not see bt wifi minutes

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Maybe, maybe not. There's no way I'm ever going to test it to find out!

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