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rd5000
Aspiring Contributor
452 Views
Message 1 of 7

Can not turn bt wifi/fon off

I am trying to swich btwifi/fon off i have followed the instructions at http://bt.custhelp.com/app/answers/detail/a_id/12958/~/how-do-i-opt-out-of-bt-wi-fi%3F  but all i get is  Authentication failed. Invalid username or password.

 

is there any other way to turn it off

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6 REPLIES 6
Distinguished Sage
Distinguished Sage
420 Views
Message 2 of 7

Re: Can not turn bt wifi/fon off


@rd5000 wrote:

I am trying to swich btwifi/fon off i have followed the instructions at http://bt.custhelp.com/app/answers/detail/a_id/12958/~/how-do-i-opt-out-of-bt-wi-fi%3F  but all i get is  Authentication failed. Invalid username or password.

 

is there any other way to turn it off


No, but see if this helps http://bt.custhelp.com/app/answers/detail/a_id/41199/

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rd5000
Aspiring Contributor
413 Views
Message 3 of 7

Re: Can not turn bt wifi/fon off

Tried that no luck the user and password are correct as i have just test the bt wifi/fon out and about and it works i can also log in to my bt email and also my bt acount so all seems correct there, Seems a fault BT's end

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Distinguished Sage
Distinguished Sage
408 Views
Message 4 of 7

Re: Can not turn bt wifi/fon off

No surprise there. Hopefully the one of the mods will be along to offer assistance.

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Moderator
Moderator
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Message 5 of 7

Re: Can not turn bt wifi/fon off

Hi @rd5000 Sorry you are having a problem turning off the wifi/fon.

 

We will be happy to help you with this if you send us your details. You can contact us by clicking on my user name and selecting contact the mods.

Thanks
John

Community ModeratorJohnC
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ross2
Newbie
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Message 6 of 7

Re: Can not turn bt wifi/fon off

I am having a similar problem but I can opt out and the webpage shows me as opted out but it is still active on my hub.

 

I am using the smarthub i.e hub 6.  I tried chat but the Indian gent who helped me just had me going to the webpage and when he saw it was opted out decided the hub was showing my local wifi and not BT Wifi even though I told him where and how it was listed in the status and that it still showed up as active when I turned wifi off.

He also decided the networks (BTFon/BT wifi) my devices were picking up were neighbours ones and not from my hub.

 

It is showing on the smarthub status page at the bottom under BT Wi-fi status:  Active with a link saying click here to go to the BT Wifi page.

 

I've tried opting in and leaving it for a few days before opting back out and again waiting for a few days without turning off my hub numerous times now.

 

My previous hub 4 and modem had no problems opting out.

 

Please help

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rd5000
Aspiring Contributor
331 Views
Message 7 of 7

Re: Can not turn bt wifi/fon off

thanks message sent,

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