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MrAlien
Aspiring Contributor
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Message 1 of 12

Can't Turn On Parental Controls

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I get an error:

 

Sorry we are unable to complete your request now. Please try again later.

 

When trying to turn on Parental Controls.

 

This is a persistent error.

 

What could this be?

 

Thanks

 

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11 REPLIES 11
Moderator
Moderator
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Message 2 of 12

Re: Can't Turn On Parental Controls

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Hi @MrAlien,

 

I'm sorry you're experiencing issues with the Parental Controls. I'll be able to sort this for you. Please can you send me in your details using the "Contact The Mods" link found in my profile?

 

Thanks

 

PaddyB

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MrAlien
Aspiring Contributor
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Message 3 of 12

Re: Can't Turn On Parental Controls

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Hi Paddy,

 

I've replied via the 'Contact The Mods' link.

 

Thanks,

Keith

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Moderator
Moderator
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Message 4 of 12

Re: Can't Turn On Parental Controls

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Hi @MrAlien,

 

Thanks for posting. I've checked our queue and can see your email. We deal with cases in turn so once you reach the top of the queue either myself or on of the other moderators will be in touch.

 

Cheer

 

David

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Moderator
Moderator
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Message 5 of 12

Re: Can't Turn On Parental Controls

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Hi @MrAlien,

 

I called your land line and mobile numbers but missed you. I made a change that should hopefully have helped you get access to your Parental Controls. Can you check to see if it's working for me please? I'll be out of the office tomorrow and Thursday but I'll be here on Friday if you need me to follow up on anything else for you?

 

Thanks

 

DanielS

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MrAlien
Aspiring Contributor
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Message 6 of 12

Re: Can't Turn On Parental Controls

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Hi Daniel,

 

Thanks for the update but unfortunately the problem still persists.

 

Regards,

Keith

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Moderator
Moderator
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Message 7 of 12

Re: Can't Turn On Parental Controls

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Hi @MrAlien,

 

Thanks for getting back. Sorry this isn't sorted yet. @DanielS is out of the office until Friday but I'll let him know you've posted so he can get back to you on his return. In the meantime are you able to post a screen shot of what you're seeing?

 

Cheers

 

David

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MrAlien
Aspiring Contributor
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Message 8 of 12

Re: Can't Turn On Parental Controls

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The screen turns red and has a transient message saaying "Unable to save data" and then returns this:

 

I get the same error whichever level of PC I try to enable.

 

It might be slightly different now though - it does seem to let me enable Parental Controls but I can't turn on any of the filter levels. Previously I think (but am not cerrtain) that it gave the same error when trying to enable parental controls, it didn't get as far as choosing the level.

 

I have been able to change enable PCs in the past, but I think that it stopped working when I replaced the router some time ago.

 

Thanks,

Keith

 

 

 

 

 

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MrAlien
Aspiring Contributor
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Message 9 of 12

Re: Can't Turn On Parental Controls

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OK - so I was looking at the settings again today and was seeing the same problem. However, I noticed an option to delete the parental controls settings, so I tried that.

 

I can now seemingly turn them back on again! Once the changes have been put into effect I'll add a further update.

 

Thanks,

Keith 

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Moderator
Moderator
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Message 10 of 12

Re: Can't Turn On Parental Controls

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Thanks @MrAlien.

 

I'm sending this off to our developers in case you still can't access it afterwards. They won't be able to get back to me until next week so if you notice the settings work, please come back and let me know.

 

Thanks

 

DanielS

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