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ltomo
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Message 1 of 5

Can't access certain app games

Hi, since I looked at the parental settings on our WIFI at home my son cant access three of his games on his android tablet. I cancelled the settings I made in the BT app but he still cant access them. I also cant watch videos or see photos on Facebook. Please can anyone help? Thank you

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gg30340
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Message 2 of 5

Re: Can't access certain app games

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ltomo
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Message 3 of 5

Re: Can't access certain app games

Thank you I have since tried to access X Box and that also doesnt work. I googled the status it supplied and that said the BT Parental controls were stopping the connection. I turned off the parental controls completely (even though there are no homework limits set) and it still doesnt work. Any advice gratefully received. 

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gg30340
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Message 4 of 5

Re: Can't access certain app games

The forum users are always very wary about giving advice about how to over ride or change parental controls because it is often not the parent who is asking so you may be best to contact BT on 0800.800.150 where they should be able to help.

 

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ltomo
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Message 5 of 5

Re: Can't access certain app games

Of course, completely understandable. I was trying to avoid calling them at this busy time. Thank you for replying.

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