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chamber_boy
Contributor
1,216 Views
Message 61 of 406

Re: Norton on Android

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Right what a bleeping shambles this is , I sometimes wonder why I stay with BT.

Google Play said there was an update to BT Virus so installed that on my phone, also logged in to MyBT app as suggested in this thread and then ran it and still get the server error update.

Tried a couple of times and even signed in to MyBT via a PC as well.

Who tests this pile of rubbish as surely they would of found errors like this if it was tested properly.

Installed AVG on the phone, worked first time.

To add insult my parents are moving house and BT have had three attempts at at sorting it out..guess what BT fails again, again and again.

Lost count of the issues I have had to sort out on my account and my parents over the past few years as everytime there is a change it is a shambles and that isn't great customer service.

 

Mikeace59
Beginner
1,216 Views
Message 62 of 406

Norton Upgrade

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Can't update to Norton security  keeps asking for McAffe activication, then says server error?

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gg30340
Distinguished Sage
Distinguished Sage
1,205 Views
Message 63 of 406

Re: Norton Upgrade

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@Mikeace59 wrote:

Can't update to Norton security  keeps asking for McAffe activication, then says server error?


I have moved you onto the main thread about Norton to save having to repeat what has already been posted.

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mb2
Aspiring Contributor
1,165 Views
Message 64 of 406

Re: Can't update from McAfee to Norton

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Same here and same message. Just to remind BT - we didn't ask for the change, so don't tell us to contact Norton - It's your problem!
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mb2
Aspiring Contributor
1,151 Views
Message 65 of 406

Re: Can't update from McAfee to Norton

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Just noticed that McAfee ends on 31 Mar 22, so my advice would be to not switch until BT have sorted it. Unfortunately for my Android phone it's too late as it updates automatically, so I now have no protection on it. Looks like I'll have to install AVG. Typical BT shambles.

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bobford
Beginner
1,116 Views
Message 66 of 406

Re: Important updates to your virus and password protection

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Where does that leave iOS and iPADOS devices as regards virus protection?

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mb2
Aspiring Contributor
1,114 Views
Message 67 of 406

Re: Important updates to your virus and password protection

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My understanding is that iOS devices don't accept 3rd party security products, but I may have that wrong!

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bobford
Beginner
1,105 Views
Message 68 of 406

Re: Important updates to your virus and password protection

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There is a Norton 360 app so why not integrate into that or provide a subscription?
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Ian24
Regular
1,070 Views
Message 69 of 406

Re: Important updates to your virus and password protection

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DavidM,
I’ve now got to the bottom of it and have downloaded, all is working fine. I’ve not bought a new laptop in a long time and turns out that Microsoft set Windows 11 to start in S mode, which means you can only download things from the Microsoft store. I only found out when I tried to download a different free virus protection. Once S mode was switched off it worked absolutely fine and was a painless procedure! So anyone on here with a new windows 11 laptop you need to switch out of s mode. Bit cheeky of Microsoft really initially limiting people to the Microsoft store, anyway, problem solved. Thanks for your prompt responses. Thanks Ian
keithlyall
Beginner
1,054 Views
Message 70 of 406

Re: Important updates to your virus and password protection

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I have not tried on iOS devices yet but appears to install and work correctly on MacBooks. Certainly once installed it is a IMHO a BIG improvement on MacAfee as I had lots of issues with MacAfee, mainly it gobbled CPU cycles making the computer virtually unusable and MacAfee would crash from time to time.

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