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NeilO
Moderator
Moderator
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Message 181 of 406

Re: Can't update from McAfee to Norton

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@jbuzza there was a campaign quite a few years ago that prompted customers to change their BT ID's to an email address with pop-ups in MyBT every time they logged in.  If this has not been done, unfortunately, it can cause problems such as the one you're now experiencing.

Thanks

Neil

 

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jbuzza
Aspiring Contributor
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Message 182 of 406

Re: Can't update from McAfee to Norton

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@NeilO It seems I do have a BT ID that uses my email address (it also seems to be used to access my email) but this does not have my BT account associated with it. 

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drabdulbasit
Aspiring Contributor
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Message 183 of 406

Re: Can't update from McAfee to Norton

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It worked after trying for two days to remove all McAfee files. 

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jbuzza
Aspiring Contributor
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Message 184 of 406

Re: Can't update from McAfee to Norton

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@NeilO  Added myself as account manager on the BT ID that uses my email address but don't think this has helped

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NeilO
Moderator
Moderator
501 Views
Message 185 of 406

Re: Can't update from McAfee to Norton

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@jbuzza I'm afraid that won't help, we could move the email address back to your main ID and delete that profile to allow you to use the email for your main BT ID. If you'd like me to help with that I've sent a private message so you can get in touch.

Thanks

Neil

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internetq
Aspiring Contributor
476 Views
Message 186 of 406

Re: Can't update from McAfee to Norton

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Attempting to start Norton download process (clicking the relevant 'Manage' button  on the 'Your security' page as instructed) takes me to a page stating :

"The resource you are looking for has been removed, had its name changed, or is temporarily unavailable." 

Same result yesterday. Any ideas what is going on? Thank you.

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drabdulbasit
Aspiring Contributor
464 Views
Message 187 of 406

Re: Can't update from McAfee to Norton

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It took me nearly 3 days trying various methods. On BT community one post taught me that I should locate all McAfee associated files and delete them.  Empty Tge Trash basket, Restart my computer and I am glad that it now installed Norton Security. Password protector installed quickly. 

The McAfee files were in Finder, installer. and Library. I had to right click on each and remove to Trash. 

BT could have written all this in their letter. 

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drabdulbasit
Aspiring Contributor
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Message 188 of 406

Re: Can't update from McAfee to Norton

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Please check that you are using the correct BT account. I have three only ONE is operational. 

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drabdulbasit
Aspiring Contributor
467 Views
Message 189 of 406

Re: Can't update from McAfee to Norton

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After deleting a few more McAfee files I was able to install Norton on my iMac. 

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drabdulbasit
Aspiring Contributor
454 Views
Message 190 of 406

Re: Can't update from McAfee to Norton

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Thank you I got the installation by deleting few remaking files fro Library, Finder and Downloads. 
Had to remove each McAfee related file to Trash and then restarted my computer. 

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