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neil4768
Contributor
539 Views
Message 201 of 406

Re: Can't update from McAfee to Norton

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@NeilO there are two accounts, and I am the BTID is the account holder for both. I have just thought,  the primary email account is not linked to the BTID would this need to be the case?  At the moment all bills etc come to my email address not the primary one and would need to keep it as this. 

Regards

Neil

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NeilO
Moderator
Moderator
531 Views
Message 202 of 406

Re: Can't update from McAfee to Norton

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@neil4768 I'll need to take a look at how you've set up your BT ID's.  I'll send you a private message in a moment so you can send over your details.

Thanks
Neil

drabdulbasit
Aspiring Contributor
521 Views
Message 203 of 406

Re: Can't update from McAfee to Norton

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Are your using your correct account for BT Broadband?

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drabdulbasit
Aspiring Contributor
518 Views
Message 204 of 406

Re: Can't update from McAfee to Norton

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These files were in my FINDER.  Had to locate them  right click and move to Trash  then empty Trash then Restart. Then Norton Downloaded and Installed.  

11C9F064-930F-4FA1-8D2B-DF57A116A037.jpeg

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timmymac
Beginner
517 Views
Message 205 of 406

Re: Can't update from McAfee to Norton

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I am logged in as Account Holder.

This is what I see on the BT homepage 'Your Security'

There is no Norton link to choose.

This is the error message I get when I click BT Virus Protect /  Manage.

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NeilO
Moderator
Moderator
480 Views
Message 206 of 406

Re: Can't update from McAfee to Norton

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Hi @timmymac you will need to update your BT ID username to be in the format of an email address.

If you log in on a web browser at www.bt.com/mybt then at the top of the page click 'Your details' then click 'Profile' you can edit your username on that webpage. 

Thanks
Neil

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internetq
Aspiring Contributor
451 Views
Message 207 of 406

Re: Can't update from McAfee to Norton

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So that is the problem. Thanks.

However I do not particularly want to change the BT ID I have had for 25 years, is there any way round this?

Thanks 

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NeilO
Moderator
Moderator
446 Views
Message 208 of 406

Re: Can't update from McAfee to Norton

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@internetq I'm afraid not, there was a campaign quite a few years ago to prompt customers to change it over to an email, if you haven't done so it can cause issues such as the one you've encountered.

Neil

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Tev
Aspiring Contributor
411 Views
Message 209 of 406

Re: Can't update from McAfee to Norton

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I'm trying to update my BT virus protect to Norton after receiving a letter from BT. I have logged on to MyBT using my BTID (email address) and MyBT password as I usually do to view bills etc.
A banner appears asking me to update virus protect to Norton, I click on the button and a red banner appears at the top of the page stating "Server error please try again, error while saving your changes, please try again" ....rinse, repeat!
This is occurring on two PC's a laptop and a desktop both running Windows 10 with the latest updates. I am the account holder on MyBT, I have had my BT account since God was a boy!
Any ideas?

Terry

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gg30340
Distinguished Sage
Distinguished Sage
406 Views
Message 210 of 406

Re: Can't update from McAfee to Norton

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There is a post from the moderators regarding the "Server Error" message.

BT Virus protect: “Server error” - BT Community

 

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