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mikensam
Aspiring Contributor

on ‎15-02-2022 11h11

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Message 1 of 2

Cannot Sign In To Change From McAfee to Norton

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Hey,

As title, I got the letter to change from McAfee to Norton, when I login to my BT account it redirects me to my email and when I try to select MyBT again it logs me out??

I thought this was just a blip but its been happening for around 5 days now and i have tested the the same result on two different computers.

Any help would be appreciated.

Thanks

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RobbieMac
Moderator
Moderator

on ‎15-02-2022 11h43

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Message 2 of 2

Re: Cannot Sign In To Change From McAfee to Norton

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Hey @mikensam

Thanks for your post and welcome back!

Sorry for the problems you're having changing to BT Virus Protect powered by Norton.  The problem you're experiencing is unrelated to changing your BT Virus Protect software however, it is an issue we are going to have to take offline to fix for you.

I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie

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