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fregrin
Contributor
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Message 1 of 5

Cannot activate BT Parent Controls

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Hello,

 

I Am getting very frustrated that am unable to activate BT Parent Controls and there are small children in my home, plus a 16 year old. Simply not acceptable for my net to be wide open for viewing of pornagraphic images.

 

when i log into My BT account page under extras am presented with ..

 

"Parental Controls is being activated on your account and will be available in the next 24 hours. Please log in again later to manage your account."

 

My account went live on 2nd of Feb, and this message been sat there since my initial order sometime in Jan around 19th.

 

I have called 150 and attempted Live chat to resolve this issue few times,but the help is disabolical, most people either dont understand the issue or have no clue WTF problem is, and god only knows what country am talking to..cough..

 

So i need this fixed getting am very aggravated and upset my internet is wide open, I cannot even use OpenDNS unless go to every device in house for setup and we have lots. The Hub 5 is locked tight sigh.

 

I looked on your help pages here

 

http://bt.custhelp.com/app/answers/detail/a_id/46768/~/bt-parental-controls---%27how-to...%27-guide#...

 

Looks like supposed to click activate and that button is simply not on the webpage.

 

Please help, this has not been good experience so far..

 

Roland Hyatt.

 

 

 

 

 

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4 REPLIES 4
Moderator
Moderator
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Message 2 of 5

Re: Cannot activate BT Parent Controls

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Hi Roland,

 

Welcome to the community forum. I'll be able to help activate the BT Parental Controls. Please send me in your details using the "Contact The Mods" link found in my profile.

 

Thanks

 

PaddyB

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fregrin
Contributor
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Message 3 of 5

Re: Cannot activate BT Parent Controls

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Sorry , i think been fixed now. I didnt get email saying was reply and been busy. Just one more question is there any way to bypass parent controls on individual machone or tablet ? 

 

i.e. what if a user enters google DNS settings?

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Distinguished Sage
Distinguished Sage
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Message 4 of 5

Re: Cannot activate BT Parent Controls

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You will obviously not be given information how to by pass parental controls on this forum but if you do an Internet search you will see that it is not difficult for any computer literate person to do that.

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Distinguished Sage
Distinguished Sage
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Message 5 of 5

Re: Cannot activate BT Parent Controls

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@fregrin wrote:

Sorry , i think been fixed now. I didnt get email saying was reply and been busy. Just one more question is there any way to bypass parent controls on individual machone or tablet ? 

 

i.e. what if a user enters google DNS settings?


Other DNS services are blocked, you can only use BT DNS servers.

 

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