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rajinderpauluck
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Message 1 of 4

Cannot download BT VPN profile for IOS

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Hi there,

 

I'm just posting to ask whether anybody else is experiencing the same problem as me and whether anybody has found any alternatives to getting around this problem, basically when I click on the link https://my.btopenzone.com/vpn/apple/iOS/BT_Wi-Fi_VPN_Profile.mobileconfig for the IOS BT VPN profile using Safari on my iPhone, it doesn't download and times out with saying "Safari cannot open the page because it could not connect to the server." when connected to our internal network and keeps on looping back to the session page when connected to a BT WiFi public network with and without FON i.e. after you have entered your login details into the BT Openzone login page. Can the VPN profile settings be entered manually? If so please could you send me them, I've got an iPhone 4 with IOS 6.1.3.

 

Thanks,

 

Paul 

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Guru
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Message 2 of 4

Re: Cannot download BT VPN profile for IOS

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Hi rajinderpauluck,

 

I think you need to connect to a BTWifi or BTWifi with Fon hotspot with the device you want to install the VPN software onto.

 

However you don't login and go straight to https://my.btopenzone.com/vpn/apple/iOS/BT_Wi-Fi_VPN_Profile.mobileconfig

 

If you login I think it will keep directing you to the "You're now connected" page

 

Hope that helps,

Cheers


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rajinderpauluck
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Message 3 of 4

Re: Cannot download BT VPN profile for IOS

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Bingo, thanks jac_95 I never thought of that one and thank you very much for your help again, however I'm now getting the following message when trying to get to a BT WiFi hotspot after I have authenticated with the BT Wi-fi app after flicking on the VPN setting in the Settings menu "Negotiation with the VPN server failed." Is it because I have the BTWifi profile installed as well as the BT Wi-Fi profile? I.e. the one to be used in conjunction with the BT Wi-fi app.  

 

Thanks,

 

Paul

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rajinderpauluck
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Message 4 of 4

Re: Cannot download BT VPN profile for IOS

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Actually I've worked it out now, it was because I was logged into the VPN on my PC which is why it threw it up the message in the previous post, thank you for your help.

 

Paul

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