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Cannot find parental controls

Apologies if this has been asked before but hours of searching and I cannot find an answer.

Today I signed up for Netflix and halfway through a film it stopped and I got a NW-25 error.

Googling this it appears to be something to do with BT parental controls. I have never set this up as we don't have young children in the house.

Anyway I have logged in to my account and cannot find a parental control section/button. Within My Extras there isn't anything relating to parental controls, only Virus Protect and True Key.

Am I looking in the wrong place?

Many thanks
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