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jBassett102
Newbie
867 Views
Message 1 of 2

Cannot log into BT WiFi Account

Hi,

 

When i go to log into my account or load up the BT Opene zone page to add the details I keep coming up against log in details.

 

https://www.btopenzone.com:8443/selfcare/index.htm

 

I type in my username and password and it just says that it is incorrect? And yet I can log into my BT account, log into here, and everywhere... but I CANNOT log into the bt openzone.

 

very frustrating to say the least.

 

Help meeeeee

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Distinguished Guru
Distinguished Guru
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Message 2 of 2

Re: Cannot log into BT WiFi Account

The log-in details for MyBT and BT WiFi are not necessarily the same. To log in to a BT WiFi hotspot you need your primary email address and password; it's the one you need to access BT Yahoo! Mail. Only a btinternet.com address will do, others such as btopenworld.com will not work. Neither are appropriate for the link you posted as that's for non-BT Broadband customers.

 

To get to the internet via BT WiFi as a BT BB customer, you need to connect to a hotspot. When you then try to connect to the internet you will be presented with a landing page where you have to confirm that you're a BB customer (the default) and enter your log-in details as above.

 

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