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JosephH1
Aspiring Contributor
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Message 1 of 5

Cannot opt out of BT Wi-Fi anymore

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Checked the connection status after firmware update and noticed the BT WiFi Is activated, which I previously opted out. Went on MyBT and couldn’t find the option to opt out anymore. The opt in/out setting used to be under Broadband extra or something but doesn’t seem to exist now. 
does anyone have any clues how to opt out online?

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smithyg
Aspiring Contributor
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Message 2 of 5

Re: Cannot opt out of BT Wi-Fi anymore

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I believe I have found it under My BT / Your Products / BT WiFi

Regards, Graham.

Annotation 2020-06-21 170711.png

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JosephH1
Aspiring Contributor
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Message 3 of 5

Re: Cannot opt out of BT Wi-Fi anymore

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Thanks Graham.

That’s what I got when I previously opted out of BT WiFi as well. Now when I go to check under my products/broadband, all I have are the Broadband Security extras and nothing to do with opting in/out of BT WiFi.

Anyway, I’ve just checked the connection status on the hub and noticed it is now switched off! Probably just a slow “pickup” from the system after the weekend’s firmware update...

Thanks again!

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PaddyB
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Message 4 of 5

Re: Cannot opt out of BT Wi-Fi anymore

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Hi @JosephH1,

Thank you for posting. The default setting on the Hub is to have BT WiFi as opted in. Whenever there is a firmware update or a factory reset done on the Hub. The hub will show that BT Wifi is active and opted in. This will normally change back to opted out in a few days.

Thanks

PaddyB

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JosephH1
Aspiring Contributor
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Message 5 of 5

Re: Cannot opt out of BT Wi-Fi anymore

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It’s good to know for the future updates.
Thanks PaddyB
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