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Message 1 of 8

Cannot update to Norton from Macafee

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When I click the update panel in my account, I get a server error. My mac OS is Catalina 10.15.7 is this a problem?

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Message 2 of 8

Re: Cannot update to Norton from Macafee

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Hi @chris661, welcome back, and sorry you're having trouble changing over to Norton. 

The list of what devices you can install Norton on advises that the Current and previous two versions of Mac OS are supported.

That would mean you would need to be on either of these versions which should be ok i believe: 
OS 10.15: Catalina - 2019
OS 11: Big Sur - 2020
OS 12: Monterey - 2021

The server error usually indicates that you're not using the BTID or have not claimed the Account Holder Status on the BTID. Please check this and post back to let us know how you get on.

Cheers

John

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Message 3 of 8

Re: Cannot update to Norton from Macafee

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I do have account holder status.

 

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Message 4 of 8

Re: Cannot update to Norton from Macafee

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Hi @chris661, thanks for checking that for me. I've just one more thing I can think of. Do you have more than 1 account on your BTID?

Cheers

John

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Message 5 of 8

Re: Cannot update to Norton from Macafee

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No, but I do use same ID for my email account

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Message 6 of 8

Re: Cannot update to Norton from Macafee

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Hi @chris661, that shouldn't cause any error. I've sent you a Private Message so you can get in touch with the Mod team and we'll be happy to help your further with this.

Cheers

John

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Message 7 of 8

Re: Cannot update to Norton from Macafee

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In case this was the error, I changed my password for My BT account, and it worked !   

I now have Norton installed

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Message 8 of 8

Re: Cannot update to Norton from Macafee

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Hi @chris661, thanks for the update and info on how you fixed this.

Cheers

John

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