I have tried to login into my btcloud account and not been able to. I have registed a complaint with BT today as I should have had 90 days from when my broadband service was deactivated to retrieve my stored data from my cloud account. The mail received from BT when I was leaving clearing stated I had 90 days, the 90 days has not yet elapsed so I think BT owe me compensation for the loss of data. I await a call back from a Manager about this.
Be warned back up/transfer your data stored on BT cloud before you deactivate your broadband. I have learned a very hard lesson in life because of this.
The email I received from BT when leaving is below.
We're sorry you're leaving us
|Changed your mind?|
|Tell us by 2pm,|
|Questions? Call us|
|0800 028 3098 |
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It says 30 days.
The other issue is that if you have not accessed the files in the last 30 days, I think they get deleted.
Hi @sajohnston1 I'm really sorry your BT Cloud has been deactivated early. If the email you got advised you had 90 days then this should have been the case. There is an new policy which has reduced this time to 60 days so I believe there may be a fault.
I've sent you a Private Message with details on how you can get in contact with the mod team and we'll raise a case with the BT Cloud team to see if they can retrieve your account.