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John99999
Contributor
1,361 Views
Message 1 of 22

Cloud Dashboard will not open on iMac after installing update 20.3.10

Hello,

 

I have just installed Cloud app update 20.3.10 on my iMac running iOS 10.12.6.  The cloud icon appears in the system bar and syncing occurs but the dashboard will not open.  Clicking on the icon just causes the app to exit.

 

All help gratefully received.

Thank you.

 

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21 REPLIES 21
Dode
Recognised Expert
1,356 Views
Message 2 of 22

Re: Cloud Dashboard will not open on iMac after installing update 20.3.10

Click on the icon in the top bar then click in the cog wheel. If its crashing try a reinstall. 

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John99999
Contributor
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Message 3 of 22

Re: Cloud Dashboard will not open on iMac after installing update 20.3.10

Hello Dode,

 

Thanks for your reply.  When I left or right click on the icon it disappears.  I have tried a reinstall but no luck.

 

Regards,

 

John

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Dode
Recognised Expert
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Message 4 of 22

Re: Cloud Dashboard will not open on iMac after installing update 20.3.10

Sounds a bit elementary but have you tried uninstalling the app. then restart the iMac before reinstalling.

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John99999
Contributor
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Message 5 of 22

Re: Cloud Dashboard will not open on iMac after installing update 20.3.10

Same result, I'm afraid.  I did a complete power down, just to be sure.

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Dode
Recognised Expert
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Message 6 of 22

Re: Cloud Dashboard will not open on iMac after installing update 20.3.10

When you uninstalled it did you remove the preference file at the same time;

User>Library> Preferences>com.bt.btcloud.plist

 

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John99999
Contributor
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Message 7 of 22

Re: Cloud Dashboard will not open on iMac after installing update 20.3.10

No, I didnt. Searching now, I cannot find any file named com.bt.btcloud.plist on the system.

 

Thanks for your perseverance,

 

John

 

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CD179
Contributor
1,232 Views
Message 8 of 22

Re: Cloud Dashboard will not open on iMac after installing update 20.3.10

Exactly the same problem.Dashboard   option  not in menu drop down from top bar.No way to acess shortcut, and notifications not working as before, Mac OS 10.15.5

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John99999
Contributor
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Message 9 of 22

Re: Cloud Dashboard will not open on iMac after installing update 20.3.10

Hello CD179,

 

BT Tech Support contacted me directly and recorded the problem occurring on my system.  They are currently analysing the problem.

 

Regards,

John

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CD179
Contributor
1,202 Views
Message 10 of 22

Re: Cloud Dashboard will not open on iMac after installing update 20.3.10

Morning, I reported my problem yesterday and got a VOLxxxxxxxxx fault report number and a promise of a reply.

I used to get notifications of everything that happened on the cloud on my side bar, and now nothing. Is yours the same?

 

Chris

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